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Portable Oxygen Concentrator Resource Center

How to Perform a Hard Reset on Your Portable Oxygen Concentrator

Posted by Caleb Umstead on Sep 15, 2014 12:06:00 PM




When you are an oxygen therapy patient, you will already know that your portable oxygen concentrator, or POC, greatly improves your quality of life. It not only gets rid of those bulky oxygen tanks—especially like those you may have been hooked up to in the hospital—but it frees your life, making your daily tasks and traveling so much easier. After all, when you're confronted with the need to use supplemental oxygen, this can be a trying time in your life. You initially wonder what your life will be like having to carry a machine around both in your home and outdoors. You're also confronted with having to use technology and may need to get your head around this. Tough time to be had? Don't panic.

If you are using a portable oxygen concentrator (POC), there are a number of models that are unexpectedly lightweight and can be taken anywhere, including on airplanes, trains, boats, and cars. They also provide excellent battery life so you don't have to worry about running out just when you're in the middle of having a great time with family and friends.

Unfortunately, like any piece of equipment or technology like TVs, DVD players, laptops, notebooks, or the odd kitchen appliances, there will be times when a bit of troubleshooting is required. This can range from filter and battery issues to oxygen flow or just general problems with the machine, All of these can be dealt with by your portable oxygen concentrator dealer. Your portable oxygen concentrator seller will have a team of customer service folks who can help you with your problems.

Customer service teams very often receive calls from oxygen therapy patients who need to perform a hard reset on their portable oxygen concentrators in order to troubleshoot a problem that they're having. If this sounds like you, if you follow these hard reset steps, they should help get things back up and running:

  • Write down the error code
  • Remove the external battery from the portable concentrator
  • Unplug the concentrator from all power sources
  • Allow the concentrator to sit untouched for 30 minutes to power down
  • Plug the POC into an AC power source (this is the power source used in the home)
  • Allow the machine to run for five to 10 minutes
  • Place the battery back into the machine while your portable oxygen concentrator is running

Each of those steps should help you resolve the problem If this isn't the case, write down the error code that is showing. From there, you should call us at 1-800-520-5726, 24 hours a day. This way, you can speak with one of our certified technicians who can help you get going in no time flat. Simply follow their instructions on how to get your portable oxygen concentrator serviced. Panic over!

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+Caleb Umstead

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