Financing Return & Exchange Policy
1st Class Medical, Inc. is here to make sure our customers are satisfied with our products and services. Our financing return and exchange policy allows our customers to be able to exchange their merchandise within 30 days of receipt of the merchandise. This allows you to use the unit and make sure it is to your satisfaction. All sales are final and merchandise cannot be returned, but can be exchanged within the 30 day period.
Upon receipt of your item please inspect the box for damages. Once you open your package inspect your unit, we test every unit before it leaves our facility, but sometimes units do arrive damaged or defective. We apologize for this inconvenience and ask that you contact us immediately. If a unit is damaged in shipping we must notify the shipping company within 48 hours. We cannot be responsible for shipping damage if you wait longer than 48 hours to notify us.
All exchanges require a return authorization. Please contact us, 1-800-520-5726, so that we can assist you with doing so. There is no additional shipping costs for exchanges, unless customer wants expedited shipping, which would be the customer’s expense.
After 30 days, we apologize for any inconvenience, but we cannot refund or exchange your financed unit and you will be held responsible for the duration of the amount you financed through the financing company, 1st Class Medical, Inc. will not be held responsible for any late or lost payments.
Any units that are returned due to customer-caused damage, the customer is responsible for all parts, labor, and shipping charges to return the unit to us for repair.
All new units come with a factory warranty. Warranty repairs can be handled by contacting us1-800-520-5726. You are responsible for all shipping costs on warranty work. If a loaner is required we will rent you out a unit for a weekly fee.