Financing Lifetime Warranty Return & Exchange Policy
1st Class Medical, Inc. is here to make sure our customers are satisfied with our products and services. Our financing return and exchange policy allows our customers to be able to exchange their merchandise within 30 days of receipt of the merchandise. This allows you to use the unit and make sure it is to your satisfaction. All sales are final and merchandise cannot be returned, but can be exchanged within the 30 day period.
Upon receipt of your item please inspect the box for damages. Once you open your package inspect your unit, we test every unit before it leaves our facility, but sometimes units do arrive damaged or defective. We apologize for this inconvenience and ask that you contact us immediately. If a unit is damaged in shipping we must notify the shipping company within 48 hours. We cannot be responsible for shipping damage if you wait longer than 48 hours to notify us.
All exchanges require a return authorization. Please contact us, 1-800-520-5726, so that we can assist you with doing so. There is no additional shipping costs for exchanges, unless customer wants expedited shipping, which would be the customer’s expense.
After 30 days, we apologize for any inconvenience, but we cannot refund or exchange your financed unit and you will be held responsible for the duration of the amount you financed through the financing company, 1st Class Medical, Inc. will not be held responsible for any late or lost payments.
Any units that are returned due to customer-caused damage, the customer is responsible for all parts, labor, and shipping charges to return the unit to us for repair.
All new units come with a factory warranty. Warranty repairs can be handled by contacting us1-800-520-5726.
In the event your unit needs to be sent to the manufacturer for repair we will swap your unit out with a replacement unit while your unit is under manufacturer’s warranty. Our Lifetime Warranty program is only available for our customers who are in the United States while requiring a loaner unit. We pay ground shipping costs for the replacement unit and the broken unit. Expedited shipping is not covered for the Lifetime Warranty program. Expedited shipping can be provided at a cost.
The warranties hereunder are granted by 1st Class Medical only to the original Customer of the Products and are non-transferable. Customer’s original purchase receipt for the Products and proof of identity are required for the limited warranties hereunder to be effective. Customer agrees that the warranties provided by 1st Class Medical with respect to the Product are subject to use of the Product in accordance with Product's instructions as provided and that failure to do so shall void the warranties.
1st Class Medical's sole liability and Customer’s sole and exclusive remedy arising out of or relating to the Products, including for a breach of warranty, is limited to, at 1st Class Medical's sole option, repair or replacement of the Product or part thereof which is returned at Customer’s expense to 1st Class Medical. This warranty shall apply only if Customer notifies 1st Class Medical in writing of the defective Product promptly after the discovery of the defect and within the warranty period. Products may be returned only by Customer and only when accompanied by an RMA reference number issued by 1st Class Medical. 1st Class Medical will not be responsible for any alleged breach of warranty for which 1st Class Medical determines to have arisen from a cause not covered by this warranty. 1st Class Medical shall make the final determination as to the existence and/or cause of any alleged defect.
The following is covered on the unit:
Portable Oxygen Concentrator = Lifetime
Other accessories (battery, carry bag, backpack, hip bag, cart, external battery charger, power supplies, and power cords) = 1 Year
Sieve Bed / Metal Column = 1 Year
Disposables (cannulas, filters, tubing) = No Warranty