Terms & Conditions / Privacy Policy

Return Policy

5.1 Returns:
 Product returns will not be accepted by 1st Class Medical unless 1st Class Medical’s written authorization has been obtained in advance in the form of a Return Material Authorization (“RMA”) number, and the items are received by 1st Class Medical in their original condition. When returning Product, Customer is required to include a copy of the original invoice or packing slip to ensure prompt issuing of credits. The RMA number must be written on the documents enclosed and on the outside of the shipping box. All return shipments are to be paid by the Customer. Customer is granted a 30 day risk free trial period from date of invoice; subject to other conditions contained herein. During this period, Customer may return Product for full credit equal to the invoice price. Credit is not eligible for Product returned after 30 days from invoice date. Accessories are not eligible for a return for credit unless purchased and returned along with an eligible portable oxygen concentrator. This credit minus the processing fee will be paid once 1st Class Medical receives the Product back and the Product has been inspected to confirm all components are returned. If there are missing components, a partial credit may be given. This may take up to 10 business days after receipt of Product at 1st Class Medical’s facilities.

The processing fee is $99 and will be deducted from your return credit. If you smoke with or around your oxygen concentrator, you may not return your concentrator for a full refund. If your unit has been used while smoking, or around smoke, we will return your device back to you and will not issue a refund. 

Any units that are returned due to customer-caused damage, the customer is responsible for all parts, labor, and shipping charges to return the unit to us for repair.

5.2 Repairs or Replacements Beyond Warranty: For Products returned for repair or replacement that are not covered under Product warranty, Customer shall contact 1st Class Medical for instructions and assistance. Products may only be returned by Customer to a designated repair facility, when accompanied by an RMA number issued by 1st Class Medical. Freight expenses for Products returned by Customer will be paid by Customer. Customer shall pay for freight cost incurred for shipment back to Customer for Products repaired or replaced outside of warranty. 1st Class Medical or 1st Class Medical's third party contractor’s standard repair charges are the Customer’s responsibility in addition to all shipping expenses. Assemblies replaced become the property of 1st Class Medical.

Privacy Policy

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. When filling out one of our forms you will receive calls, emails, and text messages from 1st Class Medical, and LPT Medical (DBA of 1st Class Medical).

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Sharing Collected Information with our Affiliates: Based on how you use the Services and the information that you provide to or request from us, we may share your name, contact information, and related Collected Information with our affiliated companies who have products or services that we think may be of interest to you. Our affiliated companies may contact you directly with respect to such products and services. You may opt out of receiving communications from any such affiliated company pursuant to that affiliate’s own policies. You may opt out of receiving communications from us by contacting us at 800-520-5726 or sending an email to info@1stclassmedical.com asking to OPT OUT. 

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.


1st Class Medical maintains a separate HIPAA notice of privacy practices. We strictly follow all HIPAA regulations.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Text Messaging

When you opt-in to the service, we will send you a message to confirm your signup and data rates may apply. Message frequency varies. Text "HELP" for help. Text us "STOP" to cancel.

You can cancel this service at any time. Just text us "STOP". After you send the message "STOP" to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us.

If at any time you forget what keywords are supported, just text us "HELP". After you send the message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe.


Free Pulse Oximeter With Text Message Opt-In

When you subscribe to our text messages you will receive a free pulse oximeter with the purchase of a home or portable oxygen concentrator.

Carrier Liability Disclosure

Carriers are not liable for delays or undelivered messages.

Participating carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

T-Mobile is not liable for delayed or undelivered messages.

For all questions about the services provided by this short code, you can send an email to info@1stclassmedical.com.