Orders placed before 3:00 p.m. M.S.T. qualify for same day shipping, (Monday through Friday) as long as we have all of your required documents (prescription and return and exchange agreement) on file. While we try to ship everything out as quickly as possible, it may take up to 24 hours for your order to be shipped.
Standard shipping time frame for orders is 4 - 10 business days.
Please note that our shipping carrier (UPS) does not deliver on Sundays. For instance, Next Day orders placed before 3:00pm M.S.T. on a Friday are not delivered until the next business day, Monday.
We require a full street address on your order as we cannot ship to a P.O. Box.
Ground Shipping: Ground Shipping is free with the purchase of any home or portable oxygen concentrator unless you get a promotional discount. A standard $20.00 shipping fee is added to the purchase of all accessories.
Next Day and 2nd Day Air shipping options are available on most orders at an additional cost (exclusions apply). Saturday delivery is available in select areas determined by UPS. Additional costs apply for Saturday delivery.
Alaska/Hawaii orders are an additional shipping cost. Please call us toll-free for pricing at 1-800-520-5726 between 8:00am and 5:00pm, MST.
*FREE UPS Ground is only available in the 48 contiguous states.
We will provide you with a tracking number via e-mail the minute we ship your package out. The tracking number can be located at the top of your invoice. You can track all orders at https://www.ups.com/WebTracking/track.
If you do not see your tracking number or if you did not receive an invoice please give us a call at 1-800-520-5726.
CANCELING AN ORDER
In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization via email or telephone once you have received the product. Unauthorized returns/refused shipments will not be accepted or credited.
1st Class Medical is here to make sure our customers are satisfied with our products and services. Our return policy allows you to return or exchange your item purchased within 30 days of receipt, guaranteed. With our 30 day money back guarantee, if you need to return or exchange your concentrator you are responsible for all shipping/handling costs.
Upon receipt of your item please inspect the box for damages. Once you open your package inspect your unit, we test every unit before it leaves our facility, but sometimes units do arrive damaged or defective. We apologize for this inconvenience and ask that you contact us immediately. If a unit is damaged in shipping we must notify the shipping company within 48 hours. We cannot be responsible for shipping damage if you wait longer than 48 hours to notify us.
Within 30 days after your unit has arrived, if for any reason you are not satisfied we will refund your money 100% (excluding shipping & handling) for all new units. During those 30 days feel free to use the unit and make sure it is to your satisfaction, for fewer than 10 hours over the manufacturers test hours, which is noted on your sales receipt.
We can’t sell a unit as new if it has been damaged or used for more than 10 hours outside of the factory. The 100% return policy is only valid if you contact us within the first 30 days and the unit remains in unused / like new condition, has not been used in a smoke-filled environment, and has been run fewer than 10 hours over the manufacturers test hours. Units must be returned in original packaging for 100% return policy.
All returns require a return authorization. Please contact us, 1-800-520-5726, so that we can assist you with doing so. You must pay for return shipping costs. When returning the unit to us please insure the package for the full value.
Within the 30 days, please contact us and will we assist you with either a refund (based on the number of hours the unit has been used.) or an exchange can be done to a unit that better matches your needs. The restocking fee for the units returned within the 30 days with over 10 hours of use is 25%. All returns require a return authorization. You are responsible to pay for return shipping costs. When returning the unit to us please insure the package for the full value. Contact us to receive a return authorization.1-800-520-5726
For all exchanges or refunds… we must first receive the original unit before we ship out an exchanged unit or issue a credit.
After 30 days, we apologize for any inconvenience, but we cannot refund or exchange your unit.
All items returned without a return authorization, including items returned to us for refusal delivery, are subject to the 25% restocking fee.
Any units that are returned due to customer-caused damage, the customer is responsible for all parts, labor, and shipping charges to return the unit to us for repair.
All new units come with a factory warranty. Warranty repairs can be handled by contacting us 1-800-520-5726. You are responsible for all shipping costs on warranty work. If a loaner is required we will rent you out a unit for a weekly fee.
[fa icon="quote-left"]Great services, the salesman or representative knows their product it's unreal. I purchased an oxygen concentrator in about 3hrs from the web, an in store purchase couldn't have been better. And I'm from Canada. Thanks a million again.[fa icon="quote-right"]
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The Eclipse 5 itself weighs 15 pounds without the battery installed. When you have the battery installed it will weigh 18.4 pounds.
Continuous flow units are much larger than the pulse flow units because they require larger motors and compressors. The Eclipse 5 stands 12.3” W x 7.1” D x 19.3” H and weighs 18.4 pounds.
On a pulse flow setting of 2 you can expect to get up to 5.1 hours of battery life on a single charge. On a continuous flow setting of 2.0 LPM you can expect to get up to 2.0 hours of battery life on a single charge.
The Eclipse 5 battery can be charged using the AC power supply, DC power supply, or external battery charger. The AC power supply and external battery charger are the most efficient ways to recharge your battery and have no limitations. However, the DC power supply will only charge your battery if you are using your concentrator on a setting of 4 pulse or 2.0 LPM or lower.
When using the AC or DC power supplies your battery will charge in 2-5 hours depending on if you are using your concentrator and what setting you use it on. When using the external battery charger you can expect your battery to fully recharge in 3 hours.
The Eclipse 5 has the highest oxygen output on the market. It offers pulse flow settings 1-9 and continuous flow settings 0.5-3.0 LPM.
The Eclipse 5 registers at 48 decibels on a setting of 3.0 LPM and 40 decibels on a setting of 3 pulse. Both of these ratings are quieter than a running refrigerator or a normal conversation so you know the Eclipse won’t be invasive.
The Eclipse 5 has an operating altitude range of 0-13,123 feet. If you go above 13,123 feet the concentrator’s performance may suffer.