
SHIPPING TIMES
Orders placed before 3:00 p.m. M.S.T. qualify for same day shipping, (Monday through Friday) as long as we have all of your required documents (prescription and return and exchange agreement) on file. While we try to ship everything out as quickly as possible, it may take up to 24 hours for your order to be shipped.
Standard shipping time frame for orders is 4 - 10 business days.
Please note that our shipping carrier (UPS) does not deliver on Sundays. For instance, Next Day orders placed before 3:00pm M.S.T. on a Friday are not delivered until the next business day, Monday.
We require a full street address on your order as we cannot ship to a P.O. Box.
SHIPPING RATES
Ground Shipping: Ground Shipping is free with the purchase of any home or portable oxygen concentrator unless you get a promotional discount. A standard $20.00 shipping fee is added to the purchase of all accessories.
Next Day and 2nd Day Air shipping options are available on most orders at an additional cost (exclusions apply). Saturday delivery is available in select areas determined by UPS. Additional costs apply for Saturday delivery.
Alaska/Hawaii orders are an additional shipping cost. Please call us toll-free for pricing at 1-800-520-5726 between 8:00am and 5:00pm, MST.
*FREE UPS Ground is only available in the 48 contiguous states.
ORDER TRACKING
We will provide you with a tracking number via e-mail the minute we ship your package out. The tracking number can be located at the top of your invoice. You can track all orders at https://www.ups.com/WebTracking/track.
If you do not see your tracking number or if you did not receive an invoice please give us a call at 1-800-520-5726.
CANCELING AN ORDER
In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization via email or telephone once you have received the product. Unauthorized returns/refused shipments will not be accepted or credited.
1st Class Medical is here to make sure our customers are satisfied with our products and services. Our return policy allows you to return or exchange your item purchased within 30 days of receipt, guaranteed. With our 30 day money back guarantee, if you need to return or exchange your concentrator you are responsible for all shipping/handling costs.
Upon receipt of your item please inspect the box for damages. Once you open your package inspect your unit, we test every unit before it leaves our facility, but sometimes units do arrive damaged or defective. We apologize for this inconvenience and ask that you contact us immediately. If a unit is damaged in shipping we must notify the shipping company within 48 hours. We cannot be responsible for shipping damage if you wait longer than 48 hours to notify us.
Within 30 days after your unit has arrived, if for any reason you are not satisfied we will refund your money 100% (excluding shipping & handling) for all new units. During those 30 days feel free to use the unit and make sure it is to your satisfaction, for fewer than 10 hours over the manufacturers test hours, which is noted on your sales receipt.
We can’t sell a unit as new if it has been damaged or used for more than 10 hours outside of the factory. The 100% return policy is only valid if you contact us within the first 30 days and the unit remains in unused / like new condition, has not been used in a smoke-filled environment, and has been run fewer than 10 hours over the manufacturers test hours. Units must be returned in original packaging for 100% return policy.
All returns require a return authorization. Please contact us, 1-800-520-5726, so that we can assist you with doing so. You must pay for return shipping costs. When returning the unit to us please insure the package for the full value.
Within the 30 days, please contact us and will we assist you with either a refund (based on the number of hours the unit has been used.) or an exchange can be done to a unit that better matches your needs. The restocking fee for the units returned within the 30 days with over 10 hours of use is 25%. All returns require a return authorization. You are responsible to pay for return shipping costs. When returning the unit to us please insure the package for the full value. Contact us to receive a return authorization.1-800-520-5726
For all exchanges or refunds… we must first receive the original unit before we ship out an exchanged unit or issue a credit.
After 30 days, we apologize for any inconvenience, but we cannot refund or exchange your unit.
All items returned without a return authorization, including items returned to us for refusal delivery, are subject to the 25% restocking fee.
Any units that are returned due to customer-caused damage, the customer is responsible for all parts, labor, and shipping charges to return the unit to us for repair.
All new units come with a factory warranty. Warranty repairs can be handled by contacting us 1-800-520-5726. You are responsible for all shipping costs on warranty work. If a loaner is required we will rent you out a unit for a weekly fee.
We strive to provide all of our patients with the best service and care possible. With the addition of our brand new SwapIT program, we wanted to find a way to make the repair process as convenient as possible and to make your life easier.
Benefits of the 1st Class Medical SwapIT Program:
How SwapIT Works:
To take advantage of 1st Class Medical's exclusive SwapIT program, or if you have any questions, call 1-800-520-5726 and speak with a respiratory specialist today!
You can also e-mail us at info@1stclassmedical.net
(The SeQual Eclipse 3 functions the same way as the Eclipse 5 and shares almost all of the same features.)
Eliminate the need to ever get oxygen delivered to your home again by upgrading to the reliable SeQual Eclipse 3. The Eclipse 3, offers both continuous and pulse dose flow oxygen settings. Enjoy continuous flow settings of 0.5 – 3 LPM, or if you are a pulse flow patient you have the options of 1 – 9 (16 – 192 mL). Standing 12.3” W x 7.1” D x 19.3” H and weighing 18.4 pounds with the battery installed, the Eclipse 3 comes with a wheeled travel cart to make pulling your concentrator as easy as possible.
An oxygen concentrator is only as good as its battery life, and battery life is one of the many things that makes the Eclipse 3 such a remarkable unit! Off of a single battery on a pulse setting of 2 the Eclipse 3 produces supplemental oxygen for up to 5.1 hours, on the other hand when a continuous setting of 2 LPM is selected the Eclipse battery duration is 2 hours. It is always a smart option to have additional batteries on hand so you will never go a minute without your highly needed supplemental oxygen.
Pulse Flow Battery Life: Up to 5.1 Hours
Cont. Flow Battery Life: Up to 2.0 Hours
Traveling with the SeQual Eclipse 3 is quick, painless, and easy. The wheeled travel cart allows you to bring your concentrator virtually anywhere you can go and it requires almost no effort to pull behind you. The travel cart is also equipped with a telescopic handle that adjusts to your height for comfort. You won’t have to worry about flying with the Eclipse 3 as it is FAA approved. Not to mention you never have to take it off of the travel cart, not even to put it underneath the seat in front of you on your flight. Should you need to bring extra batteries, you can access the battery through the back of the travel cart allowing you to quickly and easily swap batteries.
The SeQual Eclipse 3 is extremely simple to use and operate. The control panel is laid out in a clean and easy to read format. You can turn your unit on/off, change flow rates, change oxygen delivery modes, and view your remaining battery life with the simple push of a button. On top of the simple control panel, you rarely if ever have to take your concentrator off of the travel cart. You can access all of the features of the concentrator, including the installed battery to swap it on the go!
[fa icon="quote-left"]I am very happy with my new SeQual Eclipse 3. The directions are perfect for using this machine. The cart was easy to put together.[fa icon="quote-right"]
[fa icon="quote-left"]Very Satisfied. Every aspect of the buying process was very professional, and I got exactly what I was looking for.[fa icon="quote-right"]
[fa icon="quote-left"]These folks are a pleasure to do business with. The staff are very professional, knowledgeable, and quite courteous. Delivery time was one day. Can't beat that. I would highly recommend 1stclassmed.com to anyone looking for a great deal and an easy shopping experience.fa icon="quote-right"]
Flow Rate | Pulse Flow Battery Life | Continuous Flow Battery Life |
1 | Up to 5.4 Hours | Up to 3.7 Hours |
2 | Up to 5.1 Hours | Up to 2.0 Hours |
3 | Up to 4.9 Hours | Up to 1.3 Hours |
4 | Up to 4.0 Hours | N/A |
5 | Up to 3.7 Hours | N/A |
6 | Up to 3.5 Hours | N/A |
7 | Up to 2.5 Hours | N/A |
8 | Up to 2.0 Hours | N/A |
9 | Up to 1.7 Hours | N/A |
Rest assured knowing you will stay properly saturated while resting, walking, or during peak physical activity, thanks to the presence of autoSAT technology. AutoSAT technology is a pulse dose delivery method, and as breathing patterns change the Eclipse 3 will adjust and deliver a consistent bolus size for every breathe.
There are numerous oxygen patients out there that really enjoy this compatibility, as many COPD patients also suffer from sleep apnea. If you are one of those patients you will be able to use your CPAP or BiPAP machine in congruence with the SeQual Eclipse 3 portable oxygen concentrator.
Charging the Eclipse 3 is quick and easy, just plug the AC power supply into the unit and find a wall outlet close to where you will be sitting so you can still receive saturation while charging, as all settings are available when charging the lithium ion battery through a wall outlet.
If you are ever running low on battery while you’re running some errands, there will never be a need to worry, just pull out the DC power supply and plug it into the unit and the cigarette lighter outlet in your vehicle. The Eclipse 3 will be powered by the DC cord on pulse settings and up to 2 LPM continuous, but the battery will not charge.
If you choose to purchase the optional external battery charger, you will be able to run a battery in the unit and charge an additional battery simultaneously through your household wall outlets.
Weight |
18.4 Pounds |
Dimensions |
19.3” H x 12.3” W x 7.1” D |
Flow Rate |
Continuous Flow Setting 0.5-3.0 LPM Pulse Flow Settings 1-9 |
Battery Life |
Continuous Flow Up To 2 Hours Pulse Flow Up To 5.1 Hours |
Power |
100-240 VAC, 50/60 Hz; 12V Nominal |
FAA Approved |
Yes |
Warranty |
3 Years |
Yes we are! You will notice our badge of approval on this page which notes that we are an authorized dealer. When purchasing any SeQual portable oxygen concentrator, make sure you are dealing with an authorized dealer to protect yourself.
The Eclipse 3 weighs 18.4 pounds with the battery installed in the unit. It comes with a wheeled travel cart to make transporting your concentrator as easy as possible.
On a pulse flow setting of 2, the Eclipse 3 will get up to 5.1 hours of battery life on a single use. On a continuous flow setting of 2.0 LPM the Eclipse 3 will get up to 2.0 hours of battery life on a single use.
The Eclipse 3 battery can be charged using the AC power supply, DC power supply, or external battery charger. The AC power supply and external battery charger are the most efficient ways to recharge your battery and have no limitations. However, the DC power supply will only charge your battery if you are using your concentrator on a setting of 4 pulse or 2.0 LPM or lower.
When using the AC or DC power supplies your battery will charge in 2-5 hours depending on if you are using your concentrator and what setting you use it on. When using the external battery charger you can expect your battery to fully recharge in 3 hours.
The Eclipse 3 registers at 48 decibels on a setting of 3.0 LPM and 40 decibels on a setting of 3 pulse. Both of these ratings are quieter than a running refrigerator or a normal conversation so you know the Eclipse won’t be invasive.
The Eclipse 3 has an operating altitude range of 0-13,123 feet. If you go above 13,123 feet the concentrator’s performance may suffer.
"1st Class Medical does not provide any Home Servicing of equipment"