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Reviews

Why Customers Trust 1st Class Medical

This page is dedicated to the most important people in our company, YOU! We take customer feedback very seriously! You can click the links above to read our reviews on the Better Business Bureau where we have an A+ Rating or on Google Reviews where nearly 1,000 customers have spoken about their experience with 1st Class Medical. You can also scroll though this page to read reviews and even watch videos that our customers have made to share with others how 1st Class Medical treated them before, during, and after the sale!

Hear What Some of Our Customers Are Saying About Us

Terry M.

"1st Class Medical is first class in every respect. I purchased my concentrator, utility bag and backpack at avery competitive price; moreover, my products were carefully packaged and shipped within days. I could not be morepleased with 1st Class Medical and would recommend them to anyone in need of their products and services."

Mike M.

" I have the G3 portable O2 maker and I love it. It's not that heavy, easy to use and small. I also getcompliments from people that they cannot get over how quiet it is. There are others that have adifferent company's model and ask where I got mine."

Naomi K.

" Such delightful people to deal with. I would gladly recommend them to anyone!I really needed my machine quickly and before I knew it, it was being delivered. Good Company!"

Tammy D.

"Awesome machine for my father. It gave him mobility and he loves it.The service and purchase was outstanding. I recommend thiscompany to all. Thank you 1st Class Medical."

Mike J.

" Excellent service. They took extra time to answer all of my questions, worked to fill my needs quickly and they were a pleasure to do business with. I highly recommend them."

Sandra I.

" I love my portable oxygen concentrator. The salesperson who helped me spent 3 long phone calls explaining how it works. I received it in 3 days after order was confirmed. now I can go out of town on trips. I love my unit. Thank you 1st Class Medical!"

Warren L.

" The sales person made sure you were purchasing the product you needed and priced at a fair price. And the customer service was beyond expectation. I would recommend this company to anyone needing oxygen. Above and beyond what I expected."

Dana K.

"My husband purchased a portable Inogen over 2 years ago, we love it! Also purchased a second battery which is a must, how often we are out longer than expected and when the first one runs out we just switch to the second. Easy and simple and gives Cliff the freedom to enjoy life. Thank you 1st Class Medical for your professional caring service"

Rene C.

"1st Class Medical has been a company I have used for many years, beginning in CO and now I am in AZ. I completely worked one Inogen One G2 POC until it couldn't run anymore and now I have a smaller Inogen G3 that is lighter but provides more air than the other for longer periods. It has been very useful as my husband and I travel extensively and I am required to use the POC's while in flight. I have used these POCs heavily over the years. 1st Class Medical has always answered any questions or concerns I may have right away and provided me with the equipment I have needed quite readily and fast. I would recommend them to anyone needing oxygen equipment."

Angie C.

"I have nothing but good experiences with 1st Class Medical. These units, both the in-home concentrators and the portable concentrators, are most definitely a rather large investment, especially if you're like me with no insurance. I am grateful for this company who not only sells units, but refurbished ones as well, with warranties, so that people like me can get the ease of oxygen-on-the-go. And they work on your units instead of telling you that they no longer support that model because they're now on to the latest and greatest, more expensive  models. They are most definitely my go to company for my oxygen needs. And very friendly as well, I might add."

Jay W.

"I have been a customer for 10 years. The agents are very knowledgeable, and are quick to answer any questions you might have. All the equipment I have purchased through them is top quality, and performs exceptionally."

John R.

"Find that company has what I need and with the right prices. Easy to find item for my medical problems. Mostly COPD."

Mike F.

"First class medical helped me tremendously. They were very prompt with calls back to me and worked very hard to get all the paperwork into my insurance company timely that my out of pocket was very low. Thanks so much!"

Judy Y.

"1st Class Medical has always done a great job anytime I need to order products or if I needed help with something. Very reliable, friendly company"

Judith K.

"A great, dependable company with excellent product and exceptional support and follow-through. Very patient and helpful staff if there are questions, and a minor repair had a remarkable three day turnaround. 1st Class Medical is the perfect place to contact to help you make an important decision like an oxygen machine."

Gary B.

"The customer service agent was very helpful. Thank you for helping my wife. I recommend them for all your needs."

Bill C.

"We have had very good service and pricing with this company. Have purchased and Inogen Three and an Inogen Five and have been totally satisfied. Excellent Company."

Gail C.

"1st Class Medical has outstanding customer service. They are very well informed about the products and help you to find the best fit for your lifestyle. They offer a great trade-in service if you decide to upgrade. My Inogen portable oxygen machine has given me the freedom to go everywhere."

Frances O.

"I purchased an Inogen POC three years ago and bought the extended warranty. I am very pleased with the performance of my equipment and the pleasant and immediate responsiveness of the 1st Class Medical whenever I have need for maintenance of my equipment."

Jane S.

"Live out of state. Called, easy to get in touch with. Discussed options for a stationary concentrator, ordered the machine, they were able to use the prescription on file my grandma had from a couple of years ago, paid and shipped. No issues. Very easy process."

Forrest R.

"I have found 1st Class Medical a very good place to work with. I bought my Inogen G3 POC from them, and then later sent in an older POC  for repair. Both times they were prompt and very good price. I would recommend them."

Buddy B.

"We purchased an Inogen G3 from 1st Class Medical over 2 years ago. The one time I have called them over a 2 year period, they have been excellent in handling our request and each person I spoke with were very professional and helped me out with the small problem without any hesitation or delays. I can only add that I would return to them without hesitation if we need service or info to keep our G3 in good working order."

Donna P.

"I had a great experience with 1st Class Medical. I have COPD and was close to the Oregon fires breathing smoke and packing to get ready to move to Michigan. Also knowing I'd be driving through California smoke. I called them, they got a hold of my primary and overnighted it to me. They were great!"

Marion B.

"Everybody was extremely knowledgeable in every aspect from the decision to purchase the Inogen 1 G4 through financing and even through the shipping phase. Great company to work with...wish more companies cared about their clients as does 1st Class Medical."

Our Happy Customers

Terry M.

"1st Class Medical is first class in every respect. I purchased my concentrator, utility bag and backpack at a very competitive price; moreover, my products were carefully packaged and shipped within days. I could not be more pleased with 1st Class Medical and would recommend them to anyone in need of their products and services."

Mike M.

"I have the G3 portable O2 maker and I love it. It's not that heavy, easy to use and small. I also get compliments from people that they cannot get over how quiet it is. There are others that have a different company's model and ask where I got mine."

Naomi K.

"Such delightful people to deal with. I would gladly recommend them to anyone!I really needed my machine quickly and before I knew it, it was being delivered. Good Company!"

Tammy D.

 "Awesome machine for my father. It gave him mobility and he loves it.The service and purchase was outstanding. I recommend thiscompany to all. Thank you 1st Class Medical."

Mike J.

"Excellent service. They took extra time to answer all of my questions, worked to fill my needs quickly and they were a pleasure to do business with. I highly recommend them."

Nina A.

"1st Class has been just that for us. During the last 10 years we have gotten outstanding service. Fair and equitable trade in and superior warranty repairs that were handled immediately."

Sandra I.

"I love my portable oxygen concentrator. The salesperson who helped me spent 3 long phone calls explaining how it works. I received it in 3 days after order was confirmed. now I can go out of town on trips. I love my unit. Thank you 1st Class Medical! "

Donna P.

"I needed an oxygen generator for a trip to the Andes Mountains in Peru which has an elevation of 11,500 feet. Since I have COPD, I knew I would need some assistance to keep oxygen levels up. The Inogen unit I purchased did just what I required. 1st Class Medical was very helpful in choosing the right unit for my needs. I would highly recommend them to anyone who needs portable oxygen."

Warren L.

"The sales person made sure you were purchasing the product you needed and priced at a fair price. And the customer service was beyond expectation. I would recommend this company to anyone needing oxygen. Above and beyond what I expected."

Wanda W.

"The staff was fabulous at 1st Class Medical. Just having the home concentrator was no longer enough and we decided to buy the Inogen without waiting for insurance. Every person we talked with was very professional and took time to answer all our questions. The inogen arrived quickly. It has been such a blessing to have when we travel or when I need it in order to do some outside activities. I definitely will continue to recommend them to others needing some type of concentrator."

Dana K.

"My husband purchased a portable Inogen over 2 years ago, we love it! Also purchased a second battery which is a must, how often we are out longer than expected and when the first one runs out we just switch to the second. Easy and simple and gives Cliff the freedom to enjoy life. Thank you 1st Class Medical for your professional caring service."

Michael S.

"I purchased my portable concentrator two years ago and it has worked flawlessly. I have never had any issues. I highly recommend this concentrator to anyone looking for a lightweight, dependable oxygen concentrator."

Rene C.

"1st Class Medical has been a company I have used for many years, beginning in CO and now I am in AZ. I completely worked one Inogen One G2 POC until it couldn't run anymore and now I have a smaller Inogen G3 that is lighter but provides more air than the other for longer periods. It has been very useful as my husband and I travel extensively and I am required to use the POC's while in flight. I have used these POCs heavily over the years. 1st Class Medical has always answered any questions or concerns I may have right away and provided me with the equipment I have needed quite readily and fast. I would recommend them to anyone needing oxygen equipment."

Danny M.

"1st Class is a great way to start. Purchase was easy and product arrived when stated. All in working order and after the first use my wife was so really happy and impressed with the machine. Light and super quality. Been a year and best purchase ever made. Freedom of mobility is now normal. Inogen 4 was our purchase. Love it."

Angie C.

"I have nothing but good experiences with 1st Class Medical. These units, both the in-home concentrators and the portable concentrators, are most definitely a rather large investment, especially if you're like me with no insurance. I am grateful for this company who not only sells units, but refurbished ones as well, with warranties, so that people like me can get the ease of oxygen-on-the-go. And they work on your units instead of telling you that they no longer support that model because they're now on to the latest and greatest, more expensive  models. They are most definitely my go to company for my oxygen needs. And very friendly as well, I might add."

Doris

"I bought my Inogen5 in the Spring. I only use it at night during sleep. I has worked perfectly. It is a great product and my sleep has improved greatly. I really appreciate the customer service we have received from 1st Class Medical. They have been helpful with any questions I have had concerning my product. Very please customer."

Riff Your Heart Out

"I got my portable oxygen machine from 1st Class Medical and have been living and loving my life ever since. Thank you for making it easy from start to finish you know what I wanted and needed."

Jay W.

"I have been a customer for 10 years. The agents are very knowledgeable, and are quick to answer any questions you might have. All the equipment I have purchased through them is top quality, and performs exceptionally."