Orders placed before 3:00 p.m. M.S.T. qualify for same day shipping, (Monday through Friday) as long as we have all of your required documents (prescription and return and exchange agreement) on file. While we try to ship everything out as quickly as possible, it may take up to 24 hours for your order to be shipped.
Standard shipping time frame for orders is 4 - 10 business days.
Please note that our shipping carrier (UPS) does not deliver on Sundays. For instance, Next Day orders placed before 3:00pm M.S.T. on a Friday are not delivered until the next business day, Monday.
We require a full street address on your order as we cannot ship to a P.O. Box.
Ground Shipping: Ground Shipping is free with the purchase of any home or portable oxygen concentrator unless you get a promotional discount. A standard $20.00 shipping fee is added to the purchase of all accessories.
Next Day and 2nd Day Air shipping options are available on most orders at an additional cost (exclusions apply). Saturday delivery is available in select areas determined by UPS. Additional costs apply for Saturday delivery.
Alaska/Hawaii orders are an additional shipping cost. Please call us toll-free for pricing at 1-800-520-5726 between 8:00am and 5:00pm, MST.
*FREE UPS Ground is only available in the 48 contiguous states.
We will provide you with a tracking number via e-mail the minute we ship your package out. The tracking number can be located at the top of your invoice. You can track all orders at https://www.ups.com/WebTracking/track.
If you do not see your tracking number or if you did not receive an invoice please give us a call at 1-800-520-5726.
CANCELING AN ORDER
In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization via email or telephone once you have received the product. Unauthorized returns/refused shipments will not be accepted or credited.
1st Class Medical is here to make sure our customers are satisfied with our products and services. Our return policy allows you to return or exchange your item purchased within 30 days of receipt, guaranteed. With our 30 day money back guarantee, if you need to return or exchange your concentrator you are responsible for all shipping/handling costs.
Upon receipt of your item please inspect the box for damages. Once you open your package inspect your unit, we test every unit before it leaves our facility, but sometimes units do arrive damaged or defective. We apologize for this inconvenience and ask that you contact us immediately. If a unit is damaged in shipping we must notify the shipping company within 48 hours. We cannot be responsible for shipping damage if you wait longer than 48 hours to notify us.
Within 30 days after your unit has arrived, if for any reason you are not satisfied we will refund your money 100% (excluding shipping & handling) for all new units. During those 30 days feel free to use the unit and make sure it is to your satisfaction, for fewer than 10 hours over the manufacturers test hours, which is noted on your sales receipt.
We can’t sell a unit as new if it has been damaged or used for more than 10 hours outside of the factory. The 100% return policy is only valid if you contact us within the first 30 days and the unit remains in unused / like new condition, has not been used in a smoke-filled environment, and has been run fewer than 10 hours over the manufacturers test hours. Units must be returned in original packaging for 100% return policy.
All returns require a return authorization. Please contact us, 1-800-520-5726, so that we can assist you with doing so. You must pay for return shipping costs. When returning the unit to us please insure the package for the full value.
Within the 30 days, please contact us and will we assist you with either a refund (based on the number of hours the unit has been used.) or an exchange can be done to a unit that better matches your needs. The restocking fee for the units returned within the 30 days with over 10 hours of use is 25%. All returns require a return authorization. You are responsible to pay for return shipping costs. When returning the unit to us please insure the package for the full value. Contact us to receive a return authorization.1-800-520-5726
For all exchanges or refunds… we must first receive the original unit before we ship out an exchanged unit or issue a credit.
After 30 days, we apologize for any inconvenience, but we cannot refund or exchange your unit.
All items returned without a return authorization, including items returned to us for refusal delivery, are subject to the 25% restocking fee.
Any units that are returned due to customer-caused damage, the customer is responsible for all parts, labor, and shipping charges to return the unit to us for repair.
All new units come with a factory warranty. Warranty repairs can be handled by contacting us 1-800-520-5726. You are responsible for all shipping costs on warranty work. If a loaner is required we will rent you out a unit for a weekly fee.
At 5 pounds, the Respironics SimplyGo Mini is one of the lightest portable oxygen concentrator in its class. It offers pulse flow settings 1-5 and stands just 9.4” High x 8.3” Wide x 3.6” Deep. It’s small size means it will never get in your way and is easy to transport. And you won’t have to worry about the SimplyGo Mini ever weighing you down. With a concentrator this small you can give yourself the freedom you deserve and regain your quality of life!
The SimplyGo Mini has two different battery options available; the 8-cell battery and the 16-cell battery. Having the two battery options provides you with the ability to select the battery that best suits your needs for the day. The single battery is the lighter option that gets less battery life. It’s ideal for running quick errands, doing things around your home, and exercising. The extended battery lasts twice as long as the single battery and adds just one pound to your concentrator. It’s ideal for things like traveling, extended trips away from your home, and going out for dinner.
When you are using the SimplyGo Mini, it is extremely easy to carry and requires a minimal amount of energy from you because it is so lightweight. Not to mention, the custom carrying case that comes with the machine is equipped with a padded handle strap and a padded shoulder strap allowing you to carry the concentrator in the way you find most comfortable and convenient. Not only does the custom carrying case provide you with multiple ways to transport your concentrator, it also provides your SimplyGo Mini with an added layer of protection from everyday wear and tear.
Operating the SimplyGo Mini is a simple and easy process. It is equipped with a vibrant touch-screen control panel that you will be able to master in no time. The touch-screen has visual cues to help you power the unit on and off, change flow rates, and view past alarms. Recharging your batteries is a quick and easy process. Simply connect your concentrator to the AC or DC Power supplies and your battery will recharge while you use your concentrator.
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Recharging your SImplyGo Mini batteries is an easy and painless process. There are three different ways you can recharge your batteries; the AC power supply, the DC power supply, and the external battery charger.
The AC power supply is equipped with a 110v power cord allowing you to plug it into any standard wall outlet. When the SimplyGo Mini is plugged into the AC power supply your battery will recharge and the concentrator will still supply you with oxygen.
The DC power supply allows you to power your concentrator and recharge your battery on the go. It is equipped with a 12v power cord that plugs into the cigarette lighter or 12v outlet in your vehicle. While your SimplyGo Mini is plugged into the DC power supply it is fully functional which means that you can use all 5 oxygen settings and your battery will still recharge. It’s recommended that you use the DC power supply any time you get in your vehicle. That way you can save your battery life for when you need it most.
Turning your SimplyGo Mini on an off is as simple as two taps of your finger. At the top of the touch-screen you will see the power button, all you have to do is tap the button twice and your SimplyGo Mini will turn on. Once the screen turns on you will see the Philips Respironics logo and then the unit will display the home screen which shows battery life, flow rate, and the settings button. You will repeat the same process to turn your SimplyGo Mini off, just two taps of the power button and the machine will begin to shut down.
When using supplemental oxygen, it’s important to follow your doctor’s guidelines to ensure you are getting the right amount of oxygen. Adjusting the flow rate on the SimplyGo Mini is a quick and easy process.
When you are looking at the touch screen control panel you will see a large number displayed on the upper right hand side. That number is the flow rate your SimplyGo Mini is currently set to. To adjust the flow rate it’s a simple 2 step process:
Checking the remaining battery life on your portable oxygen concentrator should be an easy process, and there shouldn’t be any guessing when it comes to how much battery life you have left. The SimplyGo Mini gives you real-time battery life readings on the home screen and it even gets more detailed if you go to the battery screen on the control panel.
When you’re using your SimplyGo Mini your remaining battery life will be shown on the home screen. You will see the battery symbol on the bottom of the home screen with 4 bars showing you how charged your battery is. That information alone will suffice for some patients, but if you tap the battery symbol the SimplyGo Mini will pull up a new screen that shows you exactly how much battery life you have left.
If something goes wrong with your portable oxygen concentrator wouldn’t you like to know what the problem is rather than having to guess and wonder? Well the SimplyGo Mini has one of the most advanced and user-friendly alarm systems on the market.
If your SimplyGo Mini alarms, for any reason at all, it will display an alarm notification on the home screen and it will keep a detailed account for every alarm that has gone off over time. You will never be left playing the guessing game again.
You can even access the alarm history for your concentrator by tapping the settings button and then tapping the alarm button. This will pull up a screen that lets you scroll through any previous alarms. This is especially helpful if you need to get technical support. It will allow you to tell the technicians exactly what alarm went off, expediting your call and the process that it may take to troubleshoot your machine or send it in for repair.
9.4” H x 8.3” W x 3.6” D
Pulse Flow Settings 1-5
Up to 9 Hours
100-240 VAC, 50/60 Hz; 19 VDC
^A valid prescription is required for the purchase of this product
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The SimplyGo Mini is extremely lightweight. With the single (8-cell) battery it weighs 5 pounds. With the extended (16-cell) battery it weighs 6 pounds.
Weighing just 5 pounds and standing 9.4” H x 8.3” W x 3.6” D, the SimplyGo Mini is one of the smallest and lightest portable concentrators on the market.
Using the single (8-cell) battery you can get up to 4.5 hours of use on a single charge. Using the extended (16-cell battery) you can get up to 9.0 hours of use on a single charge
There are 3 different ways you can recharge your battery and each one is just as effective as the last. You can plug your Mini into the AC power supply or the DC power supply to recharge your battery and use your concentrator at the same time. You can also use the optional SimplyGo Mini external battery charger to charge one battery at a time without having to plug your concentrator in.
The 8-cell battery takes a maximum of 4 hours to charge. The 16-cell battery takes a maximum of 8 hours to charge. If you are using your concentrator while charging your battery it will take longer to achieve a full charge.
The SimplyGo Mini has an operating altitude range of 0-10,000 feet. If you go above 10,000 feet the concentrator’s performance may suffer.
Although some people have more sensitive hearing than others, the SimplyGo Mini is a fairly quiet machine. When running on a pulse setting of 2, it registers at 43 decibels which is quieter than a normal conversation, so the sound level won’t be intrusive. Even when the machine is maxed out at a setting of 5, it registers at 46 decibels which is still quieter than a normal conversation.