
SHIPPING TIMES
Orders placed before 3:00 p.m. M.S.T. qualify for same day shipping, (Monday through Friday) as long as we have all of your required documents (prescription and return and exchange agreement) on file. While we try to ship everything out as quickly as possible, it may take up to 24 hours for your order to be shipped.
Standard shipping time frame for orders is 4 - 10 business days.
Please note that our shipping carrier (UPS) does not deliver on Sundays. For instance, Next Day orders placed before 3:00pm M.S.T. on a Friday are not delivered until the next business day, Monday.
We require a full street address on your order as we cannot ship to a P.O. Box.
SHIPPING RATES
Ground Shipping: Ground Shipping is free with the purchase of any home or portable oxygen concentrator unless you get a promotional discount. A standard $20.00 shipping fee is added to the purchase of all accessories.
Next Day and 2nd Day Air shipping options are available on most orders at an additional cost (exclusions apply). Saturday delivery is available in select areas determined by UPS. Additional costs apply for Saturday delivery.
Alaska/Hawaii orders are an additional shipping cost. Please call us toll-free for pricing at 1-800-520-5726 between 8:00am and 5:00pm, MST.
*FREE UPS Ground is only available in the 48 contiguous states.
ORDER TRACKING
We will provide you with a tracking number via e-mail the minute we ship your package out. The tracking number can be located at the top of your invoice. You can track all orders at https://www.ups.com/WebTracking/track.
If you do not see your tracking number or if you did not receive an invoice please give us a call at 1-800-520-5726.
CANCELING AN ORDER
In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization via email or telephone once you have received the product. Unauthorized returns/refused shipments will not be accepted or credited.
1st Class Medical is here to make sure our customers are satisfied with our products and services. Our return policy allows you to return or exchange your item purchased within 30 days of receipt, guaranteed. With our 30 day money back guarantee, if you need to return or exchange your concentrator you are responsible for all shipping/handling costs.
Upon receipt of your item please inspect the box for damages. Once you open your package inspect your unit, we test every unit before it leaves our facility, but sometimes units do arrive damaged or defective. We apologize for this inconvenience and ask that you contact us immediately. If a unit is damaged in shipping we must notify the shipping company within 48 hours. We cannot be responsible for shipping damage if you wait longer than 48 hours to notify us.
Within 30 days after your unit has arrived, if for any reason you are not satisfied we will refund your money 100% (excluding shipping & handling) for all new units. During those 30 days feel free to use the unit and make sure it is to your satisfaction, for fewer than 10 hours over the manufacturers test hours, which is noted on your sales receipt.
We can’t sell a unit as new if it has been damaged or used for more than 10 hours outside of the factory. The 100% return policy is only valid if you contact us within the first 30 days and the unit remains in unused / like new condition, has not been used in a smoke-filled environment, and has been run fewer than 10 hours over the manufacturers test hours. Units must be returned in original packaging for 100% return policy.
All returns require a return authorization. Please contact us, 1-800-520-5726, so that we can assist you with doing so. You must pay for return shipping costs. When returning the unit to us please insure the package for the full value.
Within the 30 days, please contact us and will we assist you with either a refund (based on the number of hours the unit has been used.) or an exchange can be done to a unit that better matches your needs. The restocking fee for the units returned within the 30 days with over 10 hours of use is 25%. All returns require a return authorization. You are responsible to pay for return shipping costs. When returning the unit to us please insure the package for the full value. Contact us to receive a return authorization.1-800-520-5726
For all exchanges or refunds… we must first receive the original unit before we ship out an exchanged unit or issue a credit.
After 30 days, we apologize for any inconvenience, but we cannot refund or exchange your unit.
All items returned without a return authorization, including items returned to us for refusal delivery, are subject to the 25% restocking fee.
Any units that are returned due to customer-caused damage, the customer is responsible for all parts, labor, and shipping charges to return the unit to us for repair.
All new units come with a factory warranty. Warranty repairs can be handled by contacting us 1-800-520-5726. You are responsible for all shipping costs on warranty work. If a loaner is required we will rent you out a unit for a weekly fee.
We strive to provide all of our patients with the best service and care possible. With the addition of our brand new SwapIT program, we wanted to find a way to make the repair process as convenient as possible and to make your life easier.
Benefits of the 1st Class Medical SwapIT Program:
How SwapIT Works:
To take advantage of 1st Class Medical's exclusive SwapIT program, or if you have any questions, call 1-800-520-5726 and speak with a respiratory specialist today!
You can also e-mail us at info@1stclassmedical.net
Previous units such as the Activox Pro and the Activox Sport are wonderful, but they only deliver a pulse flow up to a 3. For those who need the ability to turn their pulse flow up to a 4 the Activox 4L is the perfect choice! This unit is guaranteed to exceed any of your expectations for a portable concentrator.
The LifeChoice Activox 4L is only 4.8 pounds and is the latest and lightest design from Inova Labs that delivers pulse settings of 1-4. The 4L will also take up little space wherever you are. Measuring in at 9.05" W x 7.875" H x 4.38" D, you have the freedom to put the 4L wherever is most convenient.
Instead of carrying around a cumbersome oxygen tank that has a limited life span and needs to be replaced frequently, replace them with the rechargeable battery powered LifeChoice Activox 4L to have uninterrupted oxygen therapy all day long that can be charged at home or on the go!
The internal battery alone delivers a pulse flow setting of 2 for up to an incredible 8.25 hours, impressive right? Well when you add the optional external battery into the mix there is up to an additional 3.75 hours, to bring the total operational time to up to a staggering 12 hours!
Plus, the 4L has a battery gauge of the internal and external battery (sold sep) which is clearly displayed on the screen always letting you know the status of your battery(s) charge.
Internal Battery Expected Time: Up to 8.25 Hours
External Battery Expected Time: Up to 3.75 Hours
Yes, you will no longer need to wait for oxygen tanks to be delivered or refilled again, but you will have to remember to charge a fully depleted battery before you can use it again. Whether you are in the car or at home when a battery dies doesn't matter, as the Activox 4L can be charged in the comfort of your home through any standard US or Canadian wall outlets with the AC power supply.
If you are out and about you can simply plug the DC power supply into the cigarette lighter in your vehicle and the battery will begin to charge, all while never interrupting the delivery of supplemental oxygen.
Battery Charge Time:
Sure it's nice to lug your oxygen tank around in a cart on a day to day basis, but doesn't a purely hands free operation that allows you usage of both hands sound more appealing? Now you may be asking, how can I be on the go and enjoy hands free operation?
Every purchase of the LifeChoice Activox 4L comes loaded with a convertible carrying case, which can be worn as a shoulder bag, backpack, waist pack, or used as a briefcase. So no matter if you are in an important business meeting or simply going for a stroll with some friends, the carrying case offers an optimal carrying method.
Included Carrying Case Converts to a:
[fa icon="quote-left"] Quick service! The product performs as advertised, very happy [fa icon="quote-right"]
[fa icon="quote-left"] Everyone we conversed with was very knowledgeable and courteous. The purchase went smoothly and we are using the product every day now. Thank you! [fa icon="quote-right"]
[fa icon="quote-left"] Great shopping experience. I purchased the Activox 4L remanufactured concentrator unit as a means of reducing my investment. I was very delighted when I received the unit to see that cosmetically and functionality it was like new condition. Very happy with the unit so far. [fa icon="quote-right"]
Flow Rate | Internal Battery Life | External Battery Life | Combined Battery Life |
1 | Up to 10.25 Hours | Up to 4.75 Hours | Up to 15 Hours |
2 | Up to 8.25 Hours | Up to 3.75 Hours | Up to 12 Hours |
3 | Up to 5 Hours | Up to 2.75 Hours | Up to 7.75 Hours |
4 | Up to 4 Hours | Up to 2.25 Hours | Up to 6.25 Hours |
The advanced features matched with simplistic controls make this unit even more outstanding, whenever you want to adjust a flow setting it's just a push of a button away or if something needs your attention an alarm will notify you while also displaying on the transflective display. Giving you peace of mind knowing that you will be notified when something goes wrong.
The transflective display also shows current battery readings of both the internal and external battery, thus eliminating the need to constantly worry about whether you have enough battery life to last you through your day while enabling you to better plan while traveling. The transflective display can even be viewed with extreme clarity in direct sunlight or with ease in the dark without disrupting others around you.
Often times patients that require oxygen at night use a home or stationary concentrator but use a portable for daily usage on the go, with the LifeChoice Activox 4L you may be able to simply use this concentrator for day and night. Before using any concentrator at night you should first speak with your doctor to assure it will keep you properly saturated throughout the night.
The Activox 4L can be used during the day while running errands and then when it comes bedtime it will be right by your side. Thanks to Auto Mode technology the 4L can be used 24 hours a day 7 days a week, simply because Auto Mode technology recognizes changes to a patients breathing rate and instantly adjusts the flow of oxygen. While resting, breath detection sensitivity increases by 10 times.
Mobility is one of the biggest factors when patients are looking into portable oxygen solutions, which is exactly why Inova Labs set out to create a lightweight portable concentrator. Boy did they excel expectations once again, the Activox 4L has patients in mind as it weighs a mere 4.8 lbs.
This reliable concentrator is ready the instant you are, eliminate the need to ever wait for oxygen tanks to refill or new ones to be delivered. The lightness will promote you to want to get up and be active, which as well all know exercise is one of the most beneficial things for your health and COPD treatment.
Unlike other pulse portable concentrators which use a bolus dose delivery that often exceeds the inhalation rate of patients, leaving much of the delivered oxygen to go to waste. The LifeChoice Activox 4L uses PULSE-WAVE delivery, which delivers a dose of oxygen that is congruent with your inhalation rate so you receive a full dose and no oxygen is wasted.
Other pulse flow devices on the market give a short and powerful bolus dose at the beginning of your inhalation which prevents you from getting the full dose of oxygen.
If you are currently using an industry standard oxygen tank then you know the restrictions it puts on your traveling, as oxygen tanks are not FAA approved for use during flights. The Activox 4L is FAA approved for domestic and international flights, and when combined with the long lasting internal battery or the option of even longer battery life with the external battery makes this the ideal traveling companion.
Weight |
4.8 Pounds |
Dimensions |
9.05” Wide x 4.38” Deep x 7.875” High |
Flow Rate |
Pulse Flow Setting 1-4 |
Battery Life |
Internal: Up to 8.25 Hours; External: Up to 3.75 Hours |
Power |
100-240 VAC, 50/60 Hz; 11-16 VDC |
FAA Approved |
Yes |
Warranty |
3 Years |
Internal Battery: The internal battery takes up to 4 hours to fully recharge.
External Battery: The external battery charger takes up to 2 hours to fully recharge.
The Activox 4L is one of the lightest portable oxygen concentrators on the market at 4.8 pounds.
The LifeChoice Activox 4L offers strictly pulse flow settings of 1-4.
Measuring 9.05" W x 7.875" H x 4.38" D while weighing 4.8 pounds, the LifeChoice Activox 4L is incredibly compact and lightweight.
The Activox 4L has a maximum operating altitude range of 0-13,000 feet. If you go above 13,000 feet the 4L’s performance may suffer.
The Activox 4L is equipped with an internal battery that will last up to 8.25 hours on a single charge using a pulse setting of 2.
When combined with the optional external battery you will get up to an additional 3.75 hours on a pulse setting 2. Bringing the combined battery life to a staggering 12 hours!
You have the option to charge the internal and external battery with the AC power supply at home by plugging the 110v AC power cord into any standard wall outlet. Or in your vehicle with the DC power supply using a 12v or cigarette lighter outlet.
"1st Class Medical does not provide any Home Servicing of equipment"