Orders placed before 3:00 p.m. M.S.T. qualify for same day shipping, (Monday through Friday) as long as we have all of your required documents (prescription and return and exchange agreement) on file. While we try to ship everything out as quickly as possible, it may take up to 24 hours for your order to be shipped.
Standard shipping time frame for orders is 4 - 10 business days.
Please note that our shipping carrier (UPS) does not deliver on Sundays. For instance, Next Day orders placed before 3:00pm M.S.T. on a Friday are not delivered until the next business day, Monday.
We require a full street address on your order as we cannot ship to a P.O. Box.
Ground Shipping: Ground Shipping is free with the purchase of any home or portable oxygen concentrator unless you get a promotional discount. A standard $20.00 shipping fee is added to the purchase of all accessories.
Next Day and 2nd Day Air shipping options are available on most orders at an additional cost (exclusions apply). Saturday delivery is available in select areas determined by UPS. Additional costs apply for Saturday delivery.
Alaska/Hawaii orders are an additional shipping cost. Please call us toll-free for pricing at 1-800-520-5726 between 8:00am and 5:00pm, MST.
*FREE UPS Ground is only available in the 48 contiguous states.
We will provide you with a tracking number via e-mail the minute we ship your package out. The tracking number can be located at the top of your invoice. You can track all orders at https://www.ups.com/WebTracking/track.
If you do not see your tracking number or if you did not receive an invoice please give us a call at 1-800-520-5726.
CANCELING AN ORDER
In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization via email or telephone once you have received the product. Unauthorized returns/refused shipments will not be accepted or credited.
1st Class Medical, Inc. is here to make sure our customers are satisfied with our products and services. Our return and exchange policy allows our customers to be able to return/exchange their merchandise within 30 days of receipt of the merchandise.
This allows you to use the unit and make sure it is to your satisfaction.
Upon receipt of your item please inspect the box for damages.
Once you open your package inspect your unit, we test every unit before it leaves our facility, but sometimes units do arrive damaged or defective. We apologize for this inconvenience and ask that you contact us immediately. If a unit is damaged in shipping we must notify the shipping company within 48 hours. We cannot be responsible for shipping damage if you wait longer than 48 hours to notify us.
All exchanges require a return authorization. Please contact us, 1-800-520-5726, so that we can assist you with doing so.
Customer is responsible for any shipping costs for exchanged units. After 30 days, we apologize for any inconvenience, but we cannot refund or exchange your unit.
Any units that are returned due to customer-caused damage, the customer is responsible for all parts, labor, and shipping charges to return the unit to us for repair.
All new units come with a factory warranty. Warranty repairs can be handled by contacting us 1-800-520-5726. You are responsible for all shipping costs on warranty work. If a loaner is required we will rent you out a unit for a one time fee.
[fa icon="quote-left"] Thank you for such great service. I will definitely recommend your company to others in need of the type of equipment you sell or rent. I am so pleased with the speed in which this transaction was handled and will keep your firm in mind should I need other oxygen equipment. [fa icon="quote-right"]
Yes we are! You will notice our badge of approval on this page which notes that we are an authorized dealer. Please make sure any company you plan to do business with is an authorized GCE dealer.
The GCE Zen-O is one of the smallest and lightest continuous flow portable on the market at 10 pounds.
The Zen-O portable oxygen concentrator can operate using one or two batteries. With 2 batteries on a pulse flow setting of 2, you can get up to 8 hours of battery life on a single charge. With 2 batteries on a continuous flow setting of 2.0 LPM, you can get up to 1.5 hours of use.
With the Zen-O you have two different charging options. You can plug your concentrator into the AC or DC power supply to recharge your batteries. The AC power supply will recharge your batteries faster than the DC power supply. In the future, GCE might release an external battery charger which can make recharging your batteries easier and faster!
If your battery is completely drained you can expect it to take up to 3-4.5 hours to achieve a full charge.
The Zen-O offers both pulse flow and continuous flow modes. It offers pulse flow settings 1-6 and continuous flow settings 0.5-2.0 LPM.
The Zen-O POC is one of the quietest continuous flow units on the market. According to the manufacturer, they had the sound level tested by two different companies. The decibel range is from 38dB to 42dB. However, GCE does not specify which setting the machine was tested on.
The Zen-O has an operating altitude range of 0-9,000 feet. If you go above 9,000 feet the concentrator’s performance may suffer.