.jpg?width=900&name=FreeStyle_5-2_small%20(1).jpg)
SHIPPING TIMES
Orders placed before 3:00 p.m. M.S.T. qualify for same day shipping, (Monday through Friday) as long as we have all of your required documents (prescription and return and exchange agreement) on file. While we try to ship everything out as quickly as possible, it may take up to 24 hours for your order to be shipped.
Standard shipping time frame for orders is 4 - 10 business days.
Please note that our shipping carrier (UPS) does not deliver on Sundays. For instance, Next Day orders placed before 3:00pm M.S.T. on a Friday are not delivered until the next business day, Monday.
We require a full street address on your order as we cannot ship to a P.O. Box.
SHIPPING RATES
Ground Shipping: Ground Shipping is free with the purchase of any home or portable oxygen concentrator unless you get a promotional discount. A standard $20.00 shipping fee is added to the purchase of all accessories.
Next Day and 2nd Day Air shipping options are available on most orders at an additional cost (exclusions apply). Saturday delivery is available in select areas determined by UPS. Additional costs apply for Saturday delivery.
Alaska/Hawaii orders are an additional shipping cost. Please call us toll-free for pricing at 1-800-520-5726 between 8:00am and 5:00pm, MST.
*FREE UPS Ground is only available in the 48 contiguous states.
ORDER TRACKING
We will provide you with a tracking number via e-mail the minute we ship your package out. The tracking number can be located at the top of your invoice. You can track all orders at https://www.ups.com/WebTracking/track.
If you do not see your tracking number or if you did not receive an invoice please give us a call at 1-800-520-5726.
CANCELING AN ORDER
In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization via email or telephone once you have received the product. Unauthorized returns/refused shipments will not be accepted or credited.
1st Class Medical is here to make sure our customers are satisfied with our products and services. Our return policy allows you to return or exchange your item purchased within 30 days of receipt, guaranteed. With our 30 day money back guarantee, if you need to return or exchange your concentrator you are responsible for all shipping/handling costs.
Upon receipt of your item please inspect the box for damages. Once you open your package inspect your unit, we test every unit before it leaves our facility, but sometimes units do arrive damaged or defective. We apologize for this inconvenience and ask that you contact us immediately. If a unit is damaged in shipping we must notify the shipping company within 48 hours. We cannot be responsible for shipping damage if you wait longer than 48 hours to notify us.
Within 30 days after your unit has arrived, if for any reason you are not satisfied we will refund your money 100% (excluding shipping & handling) for all new units. During those 30 days feel free to use the unit and make sure it is to your satisfaction, for fewer than 10 hours over the manufacturers test hours, which is noted on your sales receipt.
We can’t sell a unit as new if it has been damaged or used for more than 10 hours outside of the factory. The 100% return policy is only valid if you contact us within the first 30 days and the unit remains in unused / like new condition, has not been used in a smoke-filled environment, and has been run fewer than 10 hours over the manufacturers test hours. Units must be returned in original packaging for 100% return policy.
All returns require a return authorization. Please contact us, 1-800-520-5726, so that we can assist you with doing so. You must pay for return shipping costs. When returning the unit to us please insure the package for the full value.
Within the 30 days, please contact us and will we assist you with either a refund (based on the number of hours the unit has been used.) or an exchange can be done to a unit that better matches your needs. The restocking fee for the units returned within the 30 days with over 10 hours of use is 25%. All returns require a return authorization. You are responsible to pay for return shipping costs. When returning the unit to us please insure the package for the full value. Contact us to receive a return authorization.1-800-520-5726
For all exchanges or refunds… we must first receive the original unit before we ship out an exchanged unit or issue a credit.
After 30 days, we apologize for any inconvenience, but we cannot refund or exchange your unit.
All items returned without a return authorization, including items returned to us for refusal delivery, are subject to the 25% restocking fee.
Any units that are returned due to customer-caused damage, the customer is responsible for all parts, labor, and shipping charges to return the unit to us for repair.
All new units come with a factory warranty. Warranty repairs can be handled by contacting us 1-800-520-5726. You are responsible for all shipping costs on warranty work. If a loaner is required we will rent you out a unit for a weekly fee.
We strive to provide all of our patients with the best service and care possible. With the addition of our brand new SwapIT program, we wanted to find a way to make the repair process as convenient as possible and to make your life easier.
Benefits of the 1st Class Medical SwapIT Program:
How SwapIT Works:
To take advantage of 1st Class Medical's exclusive SwapIT program, or if you have any questions, call 1-800-520-5726 and speak with a respiratory specialist today!
You can also e-mail us at info@1stclassmedical.net
The FreeStyle 5 is one of the lightest portable oxygen concentrator to offer a pulse flow setting up to 5. Even more intriguing is its sheer lack of size. Measuring in at 6.6″ W x 4.4″ D x 10.7″ H the FreeStyle 5 takes up minimal space providing you with the freedom to receive your prescribed amount of oxygen while still attending your favorite social outings such as book club, gardening club, or pulmonary rehab, without being weighed down.
The newly redesigned AirSep FreeStyle 5 has an entirely revamped battery system. The old unit utilized an internal and external battery system, whereas the redesigned unit operates using external batteries only. This keeps your FreeStyle 5 as light as possible and makes changing batteries on the fly a quick and simple process. The front loading battery can be accessed with ease and the carrying case has room for an extra battery.
Expected Battery Life: Up to 2.5 Hours
Easily go from place to place with the trendy, inconspicuous carrying case that has a convenient padded shoulder strap for ultimate comfort on the go! While also featuring a side pocket specifically for your extra battery. The AirSep FreeStyle 5 also has an optional harness system that connects to the carrying bag so you can wear the machine like a backpack. With completely hands free operation, you will have access to both hands.
Do you have a hard time reading small buttons and fonts on other concentrators? Well the FreeStyle 5 is different because you will be able to easily read the large control panel on top of the machine. Therefore ensuring you are at the proper flow rate at all times.
[fa icon="quote-left"] Thank you!! My grandfather can have his life back! [fa icon="quote-right"]
[fa icon="quote-left"] I received the unit in a Timely manner, even quicker than told. I have Unpacked the unit and have it operating. Its Even better than advertised. Supurb service supurb product So far. [fa icon="quote-right"]
[fa icon="quote-left"] I am definitely satisfied since this is the third machine I purchase from you. The service and price are unbeatable and, believe me, I check every time before I buy. [fa icon="quote-right"]
Flow Rate | Expected Battery Life |
1 | Up to 4.25 Hours |
2 | Up to 2.5 Hours |
3 | Up to 2.0 Hours |
4 | Up to 1.75 Hours |
5 | Up to 1.25 Hours |
Power and charge your FreeStyle 5 no matter if you’re on a road trip to Atlantic City or a hotel room in Hawaii. There are 3 options for powering the AirSep FreeStyle 5, the AC or DC power supply or the lithium ion battery.
If the time comes during a long road trip that you need to recharge your batteries you can charge them in the car with the DC power supply while using the concentrator, or in your hotel room with the AC power supply which plugs into a standard wall outlet. The AirSep FreeStyle 5 is the portable oxygen concentrator for patients that require a high flow rate but also want a lightweight option that allows them to live an active and healthy lifestyle in order to prolong their life.
The 2-bay desktop charger, gives you the ability to charge 2 external battery simultaneously. The external battery charger offers its own AC power supply so you can charge anywhere that has a conventional US or Canadian wall outlet.
Yes we are! You will notice our badge of approval on this page which notes that we are an authorized dealer for all AirSep concentrators. It’s important that you make sure any company you plan to do business with has one of these badges for your protection.
The updated AirSep FreeStyle 5 battery takes 4-5 hours to achieve a full charge. This time depends on if you are charging the battery using the AC power supply, DC Power supply, or external battery charger.
The external battery charger will be the fastest and most efficient option.
The AirSep FreeStyle 5 is one of the lightest units in its class at 6.7 pounds (with the battery included).
The AirSep FreeStyle 5 offers strictly pulse flow settings of 1-5. While offering a maximum output of 1,000mL per minute.
The AirSep FreeStyle 5 measures in at 6.6″ Wide X 4.4″ Deep X 10.7″ High.
At a pulse flow setting of 3, the FreeStyle 5 registers at 48 decibels.
On a setting of 2, the FreeStyle 5 will get up to 2.5 hours of use per charge.
The maximum operating altitude for the AirSep FreeStyle 5 is 12,000 feet. Choosing to use the FreeStyle 5 above 12,000 feet, the performance of the concentrator may suffer.
The best way to recharge your 8-cell battery is either the AC power supply or the external charger. Because those two options plug into a wall outlet, the have a stronger current of electricity to charge your battery faster.
"1st Class Medical does not provide any Home Servicing of equipment"