Orders placed before 3:00 p.m. M.S.T. qualify for same day shipping, (Monday through Friday) as long as we have all of your required documents (prescription and return and exchange agreement) on file. While we try to ship everything out as quickly as possible, it may take up to 24 hours for your order to be shipped.
Standard shipping time frame for orders is 4 - 10 business days.
Please note that our shipping carrier (UPS) does not deliver on Sundays. For instance, Next Day orders placed before 3:00pm M.S.T. on a Friday are not delivered until the next business day, Monday.
We require a full street address on your order as we cannot ship to a P.O. Box.
Ground Shipping: Ground Shipping is free with the purchase of any home or portable oxygen concentrator unless you get a promotional discount. A standard $20.00 shipping fee is added to the purchase of all accessories.
Next Day and 2nd Day Air shipping options are available on most orders at an additional cost (exclusions apply). Saturday delivery is available in select areas determined by UPS. Additional costs apply for Saturday delivery.
Alaska/Hawaii orders are an additional shipping cost. Please call us toll-free for pricing at 1-800-520-5726 between 8:00am and 5:00pm, MST.
*FREE UPS Ground is only available in the 48 contiguous states.
We will provide you with a tracking number via e-mail the minute we ship your package out. The tracking number can be located at the top of your invoice. You can track all orders at https://www.ups.com/WebTracking/track.
If you do not see your tracking number or if you did not receive an invoice please give us a call at 1-800-520-5726.
CANCELING AN ORDER
In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization via email or telephone once you have received the product. Unauthorized returns/refused shipments will not be accepted or credited.
1st Class Medical is here to make sure our customers are satisfied with our products and services. Our return policy allows you to return or exchange your item purchased within 30 days of receipt, guaranteed. With our 30 day money back guarantee, if you need to return or exchange your concentrator you are responsible for all shipping/handling costs.
Upon receipt of your item please inspect the box for damages. Once you open your package inspect your unit, we test every unit before it leaves our facility, but sometimes units do arrive damaged or defective. We apologize for this inconvenience and ask that you contact us immediately. If a unit is damaged in shipping we must notify the shipping company within 48 hours. We cannot be responsible for shipping damage if you wait longer than 48 hours to notify us.
Within 30 days after your unit has arrived, if for any reason you are not satisfied we will refund your money 100% (excluding shipping & handling) for all new units. During those 30 days feel free to use the unit and make sure it is to your satisfaction, for fewer than 10 hours over the manufacturers test hours, which is noted on your sales receipt.
We can’t sell a unit as new if it has been damaged or used for more than 10 hours outside of the factory. The 100% return policy is only valid if you contact us within the first 30 days and the unit remains in unused / like new condition, has not been used in a smoke-filled environment, and has been run fewer than 10 hours over the manufacturers test hours. Units must be returned in original packaging for 100% return policy.
All returns require a return authorization. Please contact us, 1-800-520-5726, so that we can assist you with doing so. You must pay for return shipping costs. When returning the unit to us please insure the package for the full value.
Within the 30 days, please contact us and will we assist you with either a refund (based on the number of hours the unit has been used.) or an exchange can be done to a unit that better matches your needs. The restocking fee for the units returned within the 30 days with over 10 hours of use is 25%. All returns require a return authorization. You are responsible to pay for return shipping costs. When returning the unit to us please insure the package for the full value. Contact us to receive a return authorization.1-800-520-5726
For all exchanges or refunds… we must first receive the original unit before we ship out an exchanged unit or issue a credit.
After 30 days, we apologize for any inconvenience, but we cannot refund or exchange your unit.
All items returned without a return authorization, including items returned to us for refusal delivery, are subject to the 25% restocking fee.
Any units that are returned due to customer-caused damage, the customer is responsible for all parts, labor, and shipping charges to return the unit to us for repair.
All new units come with a factory warranty. Warranty repairs can be handled by contacting us 1-800-520-5726. You are responsible for all shipping costs on warranty work. If a loaner is required we will rent you out a unit for a weekly fee.
Weighing a mere 1.75 pounds and standing just 4.8" W x 2.5" D x 6.4" H the AirSep Focus is the world's smallest and lightest portable oxygen concentrator. It's small size simplifies daily living and makes things like shopping, exercising, and family outings more enjoyable and manageable. It offers a pulse flow setting of 2 and it operates on AC power, DC power, and battery power.
The Focus delivers a pulse flow setting of 2 and will deliver medical grade oxygen for up to 1.5 hours per battery, each unit comes with a set of 2 micro batteries. If the micro batteries don’t provide you with enough battery life the AirSep Focus is compatible with the AirSep 8-cell external battery. The 8-cell battery will get up to 3.5 hours of battery life on a single charge.
Micro Battery Expected Time: Up to 1.5 hours per charge
8-Cell Battery Expected Time: Up to 3.5 hours per charge
One of the great features of the Focus is its simple operation. It only offers one oxygen setting which means all you need to do is connect a battery and flip the power switch on in order to get your required oxygen. You can easily recharge your batteries and power your concentrator virtually anywhere with the convenient universal power supply. The universal power supply is equipped with both AC and DC power cords so you can use it at home or on the go!
The AirSep Focus is the world’s smallest and lightest portable oxygen concentrator. It's barely larger than the average coffee cup and it weighs less than a quart of milk. The included custom carrying case allows you to easily and comfortably wear the Focus around your waist with the Velcro belt or over your shoulders. The minimal weight and size of the Focus translates into virtually no visibility of the concentrator. No other POC on the market can go unnoticed quite like the AirSep Focus.
[fa icon="quote-left"]The staff I've worked with have been informative, professional and accommodating. Showing real concern regarding my needs and current situation. Which made this purchase altogether pain and hassle free.[fa icon="quote-right"]
[fa icon="quote-left"] The previous machine really weighted me down. It even affected my balance when it swings like getting out of a car. this one is so light I hardly notice it. No longer need to find a grocery cart to carry it for me. Oh, it works just fine also. It is only good for about 3 hours, but I still take my old heavy one in the car just in case. [fa icon="quote-right"]
[fa icon="quote-left"] I received the unit in a timely manner, even quicker than told. I have unpacked the unit and Have it opperating. Its Even better than advertised. Supurb service supurb product So far.[fa icon="quote-right"]
AirSep Focus Expected Battery Life
AirSep Focus Micro Battery
|Flow Rate||Expected Battery Life|
|2||Up to 1.5 Hours Per Battery|
AirSep External 8-Cell Battery*
|Flow Rate||Expected Battery Life|
|2||Up to 3.5 Hours Per Battery|
*Requires special adapter to work with Focus
What Comes With Your AirSep Focus?
Accessories Available for the AirSep Focus:
4.8” Wide x 2.5” Deep x 6.4” High
Pulse Flow Setting 2
Up to 3 Hours
100-240 VAC, 50/60 Hz; 11-16 VDC
Yes we are! You will notice our badge of approval on this page, which notes that we are an authorized dealer. Please make sure any company you plan to do business with is an authorized dealer of AirSep products.
The AirSep Focus is the world’s smallest and lightest portable oxygen concentrator at 1.75 pounds.
Weighing just 1.75 pounds and standing 6.4” H x 4.8” W x 2.5” D, the Focus is so small you will barely notice it is there.
The AirSep Focus is compatible with multiple batteries. The standard AirSep micro batteries get up to 1.5 hours on a single charge. The optional AirSep 8-cell battery gets up to 3.5 hours of battery life on a single charge.
When charging your batteries for the AirSep Focus you have a couple different options. The micro batteries need to be charged using the universal power supply. You can charge one battery at a time with the universal power supply. The 8-cell battery can only be charged using the AirSep external battery charger.
The AirSep Focus Micro battery takes up to 3 hours to fully recharge and the 8-cell battery takes up to 5 hours to achieve a full charge.
The Focus is strictly a pulse flow only machine and it only offers one setting. It operates on a pulse flow setting of 2.
Although everyone has a different sensitivity to sound, the AirSep Focus is a fairly quiet portable oxygen concentrator. It registers at 41 decibels which is quieter than a running refrigerator.
The AirSep Focus has an operating altitude range of 0-10,000 feet. If you go above 10,000 feet the concentrator’s performance may suffer.