Lifetime Warranty Return & Exchange Policy
1st Class Medical is here to make sure our customers are satisfied with our products and services. Our return policy allows you to return or exchange your item purchased within 30 days of receipt.
Upon receipt of your item please inspect the box for damages. Once you open your package inspect your unit, we test every unit before it leaves our facility, but sometimes units do arrive damaged or defective. We apologize for this inconvenience and ask that you contact us immediately. If a unit is damaged in shipping we must notify the shipping company within 48 hours. We cannot be responsible for shipping damage if you wait longer than 48 hours to notify us.
Within 30 days after your unit has arrived, if for any reason you are not satisfied we will refund your money 100% (excluding shipping & handling) for all new units. During those 30 days feel free to use the unit and make sure it is to your satisfaction, for fewer than 10 hours over the manufacturers test hours, which is noted on your sales receipt.
We can’t sell a unit as new if it has been damaged or used for more than 10 hours outside of the factory. The 100% return policy is only valid if you contact us within the first 30 days and the unit remains in unused / like new condition, has not been used in a smoke-filled environment, and has been run fewer than 10 hours over the manufacturers test hours.
All returns require a return authorization. Please contact us, 1-800-269-0722, so that we can assist you with doing so. You must pay for return shipping costs. When returning the unit to us please insure the package for the full value.
Within the 30 days, please contact us and will we assist you with either a refund (based on the number of hours the unit has been used.) or an exchange can be done to a unit that better matches your needs. The restocking fee for the units returned within the 30 days with over 10 hours of use is 25%. All returns require a return authorization. You are responsible to pay for return shipping costs. When returning the unit to us please insure the package for the full value. Contact us to receive a return authorization, 1-800-269-0722.
All returns require a return authorization. All returns have to be returned in original packaging. You are responsible to pay for return shipping costs. When returning the unit to us please insure the package for the full value. Contact us to receive a return authorization, 1-800-269-0722.
For all exchanges or refunds… we must first receive the original unit before we ship out an exchanged unit or issue a credit.
After 30 days, we apologize for any inconvenience, but we cannot refund or exchange your unit.
All items returned without a return authorization, including items returned to us for refusal delivery, are subject to the 25% restocking fee.
Any units that are returned due to customer-caused damage, the customer is responsible for all parts, labor, and shipping charges to return the unit to us for repair.
All new units come with a factory warranty. Warranty repairs can be handled by contacting us 1-800-269-0722. In the event your unit needs to be sent to the manufacturer for repair we will swap your unit out with a replacement unit while your unit is under manufacturer’s warranty. Our Lifetime Warranty program is only available for our customers who are in the United States while requiring a loaner unit. We pay ground shipping costs for the replacement unit and the broken unit. Expedited shipping is not covered for the Lifetime Warranty program. Expedited shipping can be provided at a cost.
The warranties hereunder are granted by 1st Class Medical only to the original Customer of the Products and are non-transferable. Customer’s original purchase receipt for the Products and proof of identity are required for the limited warranties hereunder to be effective. Customer agrees that the warranties provided by 1st Class Medical with respect to the Product are subject to use of the Product in accordance with Product's instructions as provided and that failure to do so shall void the warranties.
1st Class Medical's sole liability and Customer’s sole and exclusive remedy arising out of or relating to the Products, including for a breach of warranty, is limited to, at 1st Class Medical's sole option, repair or replacement of the Product or part thereof which is returned at Customer’s expense to 1st Class Medical. This warranty shall apply only if Customer notifies 1st Class Medical in writing of the defective Product promptly after the discovery of the defect and within the warranty period. Products may be returned only by Customer and only when accompanied by an RMA reference number issued by 1st Class Medical. 1st Class Medical will not be responsible for any alleged breach of warranty for which 1st Class Medical determines to have arisen from a cause not covered by this warranty. 1st Class Medical shall make the final determination as to the existence and/or cause of any alleged defect.
The following is covered on the unit:
Portable Oxygen Concentrator = Lifetime
Other accessories (battery, carry bag, backpack, hip bag, cart, external battery charger, power supplies, and power cords) = 1 Year
Sieve Bed / Metal Column = 1 Year
Disposables (cannulas, filters, tubing) = No Warranty