SHIPPING TIMES
Orders placed before 3:00 p.m. M.S.T. qualify for same day shipping, (Monday through Friday) as long as we have all of your required documents (prescription and return and exchange agreement) on file. While we try to ship everything out as quickly as possible, it may take up to 24 hours for your order to be shipped.
Standard shipping time frame for orders is 4 - 10 business days.
Please note that our shipping carrier (UPS) does not deliver on Sundays. For instance, Next Day orders placed before 3:00pm M.S.T. on a Friday are not delivered until the next business day, Monday.
We require a full street address on your order as we cannot ship to a P.O. Box.
SHIPPING RATES
Ground Shipping: Ground Shipping is free with the purchase of any home or portable oxygen concentrator unless you get a promotional discount. A standard $20.00 shipping fee is added to the purchase of all accessories.
Next Day and 2nd Day Air shipping options are available on most orders at an additional cost (exclusions apply). Saturday delivery is available in select areas determined by UPS. Additional costs apply for Saturday delivery.
Alaska/Hawaii orders are an additional shipping cost. Please call us toll-free for pricing at 1-800-520-5726 between 8:00am and 5:00pm, MST.
*FREE UPS Ground is only available in the 48 contiguous states.
ORDER TRACKING
We will provide you with a tracking number via e-mail the minute we ship your package out. The tracking number can be located at the top of your invoice. You can track all orders at https://www.ups.com/WebTracking/track.
If you do not see your tracking number or if you did not receive an invoice please give us a call at 1-800-520-5726.
CANCELING AN ORDER
In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization via email or telephone once you have received the product. Unauthorized returns/refused shipments will not be accepted or credited.
1st Class Medical is here to make sure our customers are satisfied with our products and services. Our return policy allows you to return or exchange your item purchased within 30 days of receipt, guaranteed. With our 30 day money back guarantee, if you need to return or exchange your concentrator you are responsible for all shipping/handling costs.
Upon receipt of your item please inspect the box for damages. Once you open your package inspect your unit, we test every unit before it leaves our facility, but sometimes units do arrive damaged or defective. We apologize for this inconvenience and ask that you contact us immediately. If a unit is damaged in shipping we must notify the shipping company within 48 hours. We cannot be responsible for shipping damage if you wait longer than 48 hours to notify us.
Within 30 days after your unit has arrived, if for any reason you are not satisfied we will refund your money 100% (excluding shipping & handling) for all new units. During those 30 days feel free to use the unit and make sure it is to your satisfaction, for fewer than 10 hours over the manufacturers test hours, which is noted on your sales receipt.
We can’t sell a unit as new if it has been damaged or used for more than 10 hours outside of the factory. The 100% return policy is only valid if you contact us within the first 30 days and the unit remains in unused / like new condition, has not been used in a smoke-filled environment, and has been run fewer than 10 hours over the manufacturers test hours. Units must be returned in original packaging for 100% return policy.
All returns require a return authorization. Please contact us, 1-800-520-5726, so that we can assist you with doing so. You must pay for return shipping costs. When returning the unit to us please insure the package for the full value.
Within the 30 days, please contact us and will we assist you with either a refund (based on the number of hours the unit has been used.) or an exchange can be done to a unit that better matches your needs. The restocking fee for the units returned within the 30 days with over 10 hours of use is 25%. All returns require a return authorization. You are responsible to pay for return shipping costs. When returning the unit to us please insure the package for the full value. Contact us to receive a return authorization.1-800-520-5726
For all exchanges or refunds… we must first receive the original unit before we ship out an exchanged unit or issue a credit.
After 30 days, we apologize for any inconvenience, but we cannot refund or exchange your unit.
All items returned without a return authorization, including items returned to us for refusal delivery, are subject to the 25% restocking fee.
Any units that are returned due to customer-caused damage, the customer is responsible for all parts, labor, and shipping charges to return the unit to us for repair.
All new units come with a factory warranty. Warranty repairs can be handled by contacting us 1-800-520-5726. You are responsible for all shipping costs on warranty work. If a loaner is required we will rent you out a unit for a weekly fee.
We strive to provide all of our patients with the best service and care possible. With the addition of our brand new SwapIT program, we wanted to find a way to make the repair process as convenient as possible and to make your life easier.
Benefits of the 1st Class Medical SwapIT Program:
How SwapIT Works:
To take advantage of 1st Class Medical's exclusive SwapIT program, or if you have any questions, call 1-800-520-5726 and speak with a respiratory specialist today!
You can also e-mail us at info@1stclassmedical.net
Take back your freedom and independence that other standard oxygen delivery methods restrict. Living with COPD is already hard enough, so why restrict what you can do with supplemental oxygen? The LifeChoice Activox Pro was designed for oxygen patients that are sick of being restricted from living life, such as those that heavy and cumbersome oxygen tanks have. It offers pulse flow settings 1-3 and gets impressive battery life. Golf, shop, travel and even sleep with the FAA approved, 4.3lbs LifeChoice Activox Pro. Never be restricted by your oxygen again and get back to doing the things you love!
The thing that makes the LifeChoice Activox Pro stand out from the competition, is its smallness is matched with a long standing internal battery life that is unprecedented by other portable concentrators! The internal battery equipped with the Activox Pro will deliver uninterrupted oxygen therapy for up to 7.25 hours! Not to mention, the optional external battery can supply you with up to 3 additional hours of battery life.
Expected Internal Battery Life: Up to 7.25 Hours
Expected Combined Battery Life: Up to 10.25 Hours
One of the best features, if not the best feature of the Activox Pro is the 4-way custom carrying case. Instead of being stuck with the two standard carrying options for POCs, the Activox Pro has a 4-way strap system that allows you to carry your concentrator over your shoulder, in your hand, like a backpack, or you can wear it around your waist. The last two options provide you with a completely hands-free setup, which is ideal for living an active life.
Operating your Activox Pro is as simple as pushing a button. There will never be a need to get frustrated when learning the menu on the LifeChoice Activox Pro, only what is necessary was included. The menu includes a power button, alarm mute button, 3 pulse settings, a battery gauge, and Auto Mode indicators. The inclusion of the battery gauge is perfect for quick on the go readings, the battery gauge will display the remaining battery life with a light next to the nearest 25% increment.
[fa icon="quote-left"] Really appreciate your patience with all my phone calls and questions. I've also researched the concentrator I am buying and believe I am getting a fair deal.[fa icon="quote-right"]
[fa icon="quote-left"] Great shopping experience. Great help from staff. Great service. I would recommend this company to a friend or use it again. [fa icon="quote-right"]
[fa icon="quote-left"] The unit that was recommended is as described. So far I am very pleased with how small the unit is. I purchased this just for travel purposes.[fa icon="quote-right"]
Flow Rate | Internal Battery Life | External Battery Life | Combined Battery Life |
1 | Up to 12.5 Hours | Up to 3.0 Hours | Up to 15.5 Hours |
2 | Up to 7.25 Hours | Up to 3.0 Hours | Up to 10.25 Hours |
3 | Up to 6.25 Hours | Up to 2.0 Hours | Up to 8.25 Hours |
Since the Activox Pro was created on giving patients ultimate freedom, when talking about charging methods that same principle applies! For regular at home charging you will plug the AC power supply into the unit and a wall outlet. While on the other hand, for on the go charging in a car, truck, SUV, boat, or R.V. you will charge the unit through the cigarette outlet with the DC power supply.
Auto mode is an exceptional feature in the Activox Pro, what it does is allows the concentrator to detect the ever changing breathing patterns in patients and the internal breath detection trigger adjusts accordingly depending on the activity being done. There are two modes the Activox Pro will run on, either Active-high mode or Sleep-low mode.
Active-high mode will be the setting the Activox Pro runs on while you are out and about running errands, delivering a short and frequent pulse of oxygen.
While Sleep-low mode will run at night while sleeping, the breath trigger is 10 times more sensitive to pick up shallow and prolonged breathing so you stay properly saturated all throughout the night.
Inova Labs the company that produces the Activox Pro line designed the PULSE-WAVE technology that is only available in the Activox line. This technology is different from regular pulse delivery concentrators because PULSE-WAVE delivers a wave of oxygen that is congruent with the patient’s inhalation rate. While standard pulse flow concentrators, the bolus dose is often fully not received because the flow and rate of the pulse outlasts the inhalation rate of the patient.
Weight |
4.3 Pounds |
Dimensions |
7.875” H x 9.05” W x 4.38” D |
Flow Rate |
Pulse Flow Settings 1-3 |
Battery Life |
Up to 7.25 Hours |
Power |
100-240 VAC, 12-19 VDC |
FAA Approved |
Yes |
Warranty |
3 Years |
Yes we are! You will notice our badge of approval on this page which notes that we are an authorized dealer. Please make sure any company you plan to do business with is an authorized dealer of LifeChoice products.
The Activox Pro weighs a mere 4.3 pounds.
Standing just 9.05” W x 4.38” D x 7.875” H and weighing only 4.3 pounds the Activox Pro is one of the smallest portable oxygen concentrators on the market.
The Activox Pro is equipped with a powerful long lasting internal battery. It will get up to 7.25 hours of battery life on a single charge. The optional external battery supplies you with up to 3 additional hours of battery life. Combined, both batteries will supply you with up to 10.25 hours of use.
You can use either the AC power supply or the DC power supply to recharge your LifeChoice Activox Pro. The AC power supply is generally more efficient and can recharge your battery quicker.
The internal battery will take up to 4.5 hours to fully recharge. If you are using your concentrator while you recharge you can expect it to take the full 4.5 hours. The external battery only takes 3 hours to achieve a full charge.
The Activox Pro is strictly a pulse flow only machine. It offers pulse flow settings 1-3.
While some people are more sensitive to sound than others, the Activox Pro is one of the louder operating concentrators on the market. It registers at 46 decibels on a setting of 2 which is quieter than a normal conversation, however, the Activox Pro has a unique oxygen delivery technique which causes it to sound different than other units.
The Activox Pro has an operating altitude range of 0-10,000 feet. If you go above 10,000 feet the concentrator’s performance may suffer.
"1st Class Medical does not provide any Home Servicing of equipment"