Orders placed before 3:00 p.m. M.S.T. qualify for same day shipping, (Monday through Friday) as long as we have all of your required documents (prescription and return and exchange agreement) on file. While we try to ship everything out as quickly as possible, it may take up to 24 hours for your order to be shipped.
Standard shipping time frame for orders is 4 - 10 business days.
Please note that our shipping carrier (UPS) does not deliver on Sundays. For instance, Next Day orders placed before 3:00pm M.S.T. on a Friday are not delivered until the next business day, Monday.
We require a full street address on your order as we cannot ship to a P.O. Box.
Ground Shipping: Ground Shipping is free with the purchase of any home or portable oxygen concentrator unless you get a promotional discount. A standard $20.00 shipping fee is added to the purchase of all accessories.
Next Day and 2nd Day Air shipping options are available on most orders at an additional cost (exclusions apply). Saturday delivery is available in select areas determined by UPS. Additional costs apply for Saturday delivery.
Alaska/Hawaii orders are an additional shipping cost. Please call us toll-free for pricing at 1-800-520-5726 between 8:00am and 5:00pm, MST.
*FREE UPS Ground is only available in the 48 contiguous states.
We will provide you with a tracking number via e-mail the minute we ship your package out. The tracking number can be located at the top of your invoice. You can track all orders at https://www.ups.com/WebTracking/track.
If you do not see your tracking number or if you did not receive an invoice please give us a call at 1-800-520-5726.
CANCELING AN ORDER
In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization via email or telephone once you have received the product. Unauthorized returns/refused shipments will not be accepted or credited.
1st Class Medical is here to make sure our customers are satisfied with our products and services. Our return policy allows you to return or exchange your item purchased within 30 days of receipt, guaranteed. With our 30 day money back guarantee, if you need to return or exchange your concentrator you are responsible for all shipping/handling costs.
Upon receipt of your item please inspect the box for damages. Once you open your package inspect your unit, we test every unit before it leaves our facility, but sometimes units do arrive damaged or defective. We apologize for this inconvenience and ask that you contact us immediately. If a unit is damaged in shipping we must notify the shipping company within 48 hours. We cannot be responsible for shipping damage if you wait longer than 48 hours to notify us.
Within 30 days after your unit has arrived, if for any reason you are not satisfied we will refund your money 100% (excluding shipping & handling) for all new units. During those 30 days feel free to use the unit and make sure it is to your satisfaction, for fewer than 10 hours over the manufacturers test hours, which is noted on your sales receipt.
We can’t sell a unit as new if it has been damaged or used for more than 10 hours outside of the factory. The 100% return policy is only valid if you contact us within the first 30 days and the unit remains in unused / like new condition, has not been used in a smoke-filled environment, and has been run fewer than 10 hours over the manufacturers test hours. Units must be returned in original packaging for 100% return policy.
All returns require a return authorization. Please contact us, 1-800-520-5726, so that we can assist you with doing so. You must pay for return shipping costs. When returning the unit to us please insure the package for the full value.
Within the 30 days, please contact us and will we assist you with either a refund (based on the number of hours the unit has been used.) or an exchange can be done to a unit that better matches your needs. The restocking fee for the units returned within the 30 days with over 10 hours of use is 25%. All returns require a return authorization. You are responsible to pay for return shipping costs. When returning the unit to us please insure the package for the full value. Contact us to receive a return authorization.1-800-520-5726
For all exchanges or refunds… we must first receive the original unit before we ship out an exchanged unit or issue a credit.
After 30 days, we apologize for any inconvenience, but we cannot refund or exchange your unit.
All items returned without a return authorization, including items returned to us for refusal delivery, are subject to the 25% restocking fee.
Any units that are returned due to customer-caused damage, the customer is responsible for all parts, labor, and shipping charges to return the unit to us for repair.
All new units come with a factory warranty. Warranty repairs can be handled by contacting us 1-800-520-5726. You are responsible for all shipping costs on warranty work. If a loaner is required we will rent you out a unit for a weekly fee.
[fa icon="quote-left"]Everyone we conversed with was very knowledgeable and courteous. The purchase went smoothly and we are using the product every day now. Thank you! [fa icon="quote-right"]
Yes we are! You will notice our badge of approval on this page which notes that we are an authorized dealer for all Inogen products. It’s important that you make sure any company you plan to do business with has one of these badges for your protection.
The 8-cell battery takes a maximum of 2-5 hours to fully charge. While the 16-cell battery takes anywhere between 4-10 hours. Using your G3 while charging your battery will increase the time it takes to achieve a full charge.
The the Inogen One G3 is extremely lightweight portable oxygen concentrator. With the 8-cell battery it weighs 4.8 pounds. While the 16-cell battery increases the weight up to 5.8 pounds.
The Inogen One G3 is strictly a pulse flow only machine. It offers pulse flow settings 1-5 with a maximum output of 210ml per bolus dose.
The G3 stands at 7.25” Wide x 3” Deep x 8.75” High.
Although some people have more sensitive hearing than others, the Inogen One G3 is a non disruptive POC. When running on a pulse setting of 2, it registers at less than 42 decibels. To put this in perspective, a normal conversation at home registers at 50 decibels. Allowing you to take your POC anywhere you go without disrupting others around you.
Using the 8-cell battery you can get up to 4 hours of use on a single charge on pulse setting 2. Using a 16-cell battery you can get up to 8 hours of use on a pulse setting 2.
The Inogen One G3 has a maximum operating altitude range of 0-10,000 feet. Using the G3 above 10,000 feet, the performance of the concentrator may suffer.
There are 3 different ways that you can recharge your 8 or 16-cell battery and each one is just as effective as the last.
You can plug your G3 into the AC power supply or the DC power supply to recharge your battery and use your concentrator at the same time. You can also use the optional Inogen One g3 external battery charger. This will allow you to charge one battery at a time without having to plug your concentrator in.